POSITION TITLE: CSR/Community Specialist
LOCATION: Nexplay Office



To be successful in this role, you must be a people-oriented problem solver with a passion for building positive relationships.
About is an innovative and collaborative platform that connects creators and brands, fostering meaningful partnerships and driving impactful collaborations. As a Customer Support Representative, you will play a pivotal role in ensuring our users have a seamless experience while utilizing our platform.


Key Responsibilities:

  • Responsive Communication: Be the frontline voice of by promptly responding to queries from both creators and brands. Provide clear, concise, and helpful responses to inquiries related to platform features, technical issues, and account-related matters.
  • Issue Resolution: Troubleshoot and resolve customer issues efficiently and effectively. Utilize problem-solving skills to provide solutions that align with our platform’s capabilities.
  • Brand Verification: Verify and validate brands’ credentials and relevant documents to ensure authenticity and compliance with platform standards.
  • Collaboration: Collaborate with cross-functional teams, including Product and Tech, to escalate and resolve complex issues that require specialized attention.
    Documentation: Maintain accurate and organized records of customer interactions, inquiries, and resolutions within the provided systems.
  • User Education: Educate users about platform features, best practices, and guidelines to enhance their experience and promote successful collaborations.
  •  Feedback Loop: Provide valuable insights and user feedback to the product and development teams to contribute to ongoing platform improvement.
  • Community Development: Be the champion of creator and brand onboarding process by providing learning materials, trainings, and relevant knowledge to grow in the platform



  • Customer-Centric Mindset: A genuine desire to help and support users, coupled with exceptional empathy and patience.
  • Strong Communication: Excellent written and verbal communication skills. Ability to convey information clearly and professionally.
  • Problem-Solving Skills: Proven ability to analyze situations, identify issues, and offer effective solutions.
  • Attention to Detail: Thoroughness in verifying brands’ credentials and documents for accuracy and compliance.
  • Tech-Savviness: Comfortable navigating digital platforms and software. Previous experience with customer support tools is a plus.
  • Team Player: Willingness to collaborate and communicate effectively within cross-functional teams.
  •  Adaptability: Ability to thrive in a fast-paced, evolving environment and handle multiple tasks simultaneously.
  • Ethical Conduct: Handle sensitive information with integrity and ensure compliance with privacy and security policies.



  •  Experience: Previous experience in customer support, preferably in a digital or tech-related industry, is beneficial.
  •  Languages: Proficiency in English. Additional languages are advantageous.


Location: This position is based at our BGC office in Manila, with potential for remote work.

If you’re excited to be part of a dynamic team that’s shaping the future of creative collaborations, we’d love to hear from you. Join us at and help us empower creators and brands through seamless interactions and meaningful partnerships.

Careers Form

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