Privacy Policy
Last update: January 1, 2023

    It is kol-lab's policy to respect your privacy regarding your personal information that we may collect, use, share and store while using our kol-lab Application. We respect your privacy and are committed to protecting personally identifiable information you may provide us through the kol-lab Application. We have adopted this privacy policy to explain what information may be collected on our application, how we use this information, and under what circumstances we may disclose the information to third parties.

    This Privacy Policy applies only to information we collect through the kol-lab Application and does not apply to our collection of information from other sources. This Privacy Policy, together with the Terms and Conditions posted on our Website and Application, set forth the general rules and policies governing your use of our Application. Depending on your activities when using our Application, you may be required to agree to additional terms and conditions.


    kol-lab obtain information about you so we can provide kol-lab Services to you. If you do not provide with such information, or ask us to delete it, you may no longer be able to access or use the kol-lab Application.

    • User-provided Information (Personal Data): You may provide a variety of information about yourself to us, such as your voice and image (in any live stream and vlog you made), Home Address, Birthdate, Mobile Number, kol-lab username, Facebook URL, Youtube URL, Cover banner, and list of applications installed in your device.
    • Automatically Collected Information: When you open and register to the kol-lab Application, we automatically record and store certain information like your email address, first name, last name, and profile picture.
    • Other user-provided information: You may need to provide additional information about yourself to us for a specified purpose (e.g Event Rewards), such as your valid ID, location or country, gamer name, user ID, gaming credits platform (e.g Mobile Legends credit), payment details (e.g PayPal or GCash).
    • Information from Other Sources: We may obtain additional information from third parties and sources other than the kol-lab Application. We may obtain additional information from games you use, or social media networks (such as Facebook and Youtube) for which you have approved our access. We use this information to amplify the information we collect about you in order to provide more relevant, safer experiences for you with the kol-lab Application and improve the kol-lab Services, analytics, and advertising.
    • kol-lab uses such information to operate, maintain, enhance, provide, create, and develop all of the functionality, and features (new or existing) found on the kol-lab Application; provide security for our application; improve users’ experience with the kol-lab Application by providing services that we aspire users will feel useful and interesting, like the marketing messages; allow you to comment on streams, and participate in events; prevent fraud and abuse; and understand the usage trends of our users.
    • We use your email address for checking or searching your User Information inside our database. This is for us to easily check your concerns inside the kol-lab Application.
    • We use the list of applications installed in your device to give you a quick list of the games you want to stream in our platform.
    • kol-lab use your other sensitive data like the first name, last name, birthday, mobile number, home address, and payment details to provide you easier process when cashing out from the application.
    • In addition to the information contained in this privacy policy, we may ask you with additional information concerning particular services (e.g Events). You can always withdraw your data any time and we will stop processing your data for that purpose.
    • In some certain cases, we may use your Personal Data for legal purposes, in Court or in the stages leading to possible legal action arising from improper use of this Application. By using our Application, you declare to be aware that we may be required to reveal personal data upon request of public authorities.

    The kol-lab Application may link to third-party services. The privacy practices of those third parties are not governed by this Privacy Policy. We recommend reviewing the privacy policies of these third-party services to understand their practices.

    If you connect to a third-party service (such as Facebook, and Youtube) through the kol-lab Application, you are requesting and authorizing us to share or grant access to information on your behalf (such as your username, your connection begin from the kol-lab Application, and other relevant usage and diagnostic information) with such third party. We may also send information about the content you watch or your activities on the kol-lab application to such third parties.


    For operation and maintenance purposes, we and any third party services may collect files that record interaction with our Application (System logs) or use for this purpose other Personal Data (such as IP Address).


    You can delete your account by emailing our customer support at support@kol-lab.co When you request us to delete your account in the kol-lab Application, your data will be permanently deleted from our database and access to your account will be disabled.

    After we delete your account, copies of your Personal Data may be retained by us in our back-up servers indefinitely. We keep such servers to help protect the stability and availability of the Service (such as protecting it from viruses and malfunctions).

    In addition, copies of your information may remain viewable elsewhere to the extent it has been publicly published by your or otherwise shared by you with others (such as, comments you posted in a stream)

    We may also retain certain information to prevent identity theft and other misconduct even if deletion has been requested.


    kol-lab processes your data in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of your data. The data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition, in some cases, the data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary. The updated list of these parties may be requested from us at any time.


    Your data will be kept in our database as long as you requested your data to be removed.


    We reserve the right to make changes to this privacy policy at any time by giving notice to its users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the top. If a user objects to any of the changes to the Policy, the user must cease using this Application and can request to us to remove their Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data that we have about users.


    Email us at support@kol-lab.co